Frequently Asked Questions


Registering on the database will allow you to view donors for 60 days. Contacting us to enroll and set up an account in our system will grant you full access so that you may not only view the complete donor profiles, but also select a donor when you are ready. 

We post all information that is provided to us regarding the donor on our website. After her egg retrieval, the donor moves on with her life and may not be available to provide additional information.

We add donors as soon as we have collected all the information from the medical practice where the donor cycled, therefore we do not follow a set schedule. If you have been looking for specific donor characteristics, please call us and we will help you find a donor.  Please note that our website is live, which means that donors can be added at any time. Likewise, a donor's last egg lot may also be selected at any time of the day or night. If you have only registered on the website, please contact us to have your account upgraded to be able to select a donor.

No, placing a donor in your favorites folder does not secure a donor. The favorite’s folder is simply a tool for you to easily track and compare the donors you like. When the donor’s last egg lot is gone, you will see “Donor Not Available” indicated in the donor profile preview. We highly recommend that you either write down the number of the donors you are interested in, or you keep them in your favorite’s list. If the donor is no longer available you may call us with the number, and we can assess her willingness to cycle again. We only allow up to 6 cycles per donor. You must be enrolled into our program to have the ability to select a donor. Call us today to get started at 240-778-6210. 

Supplemental fees are added if an outside program was used to source a donor. While the donor may have been discovered by an external agency, she still received her medical care at a DEB USA partner practice. Therefore, she has received our rigorous screening and her eggs have been frozen in accordance with our technology protocol. Generally, the partnering practices will have their own donors to add to the database, but occasionally we will use external programs to identify hard to find donors. 

It is your decision if, and to whom, you choose to share the genetic source of your child. We strongly recommend that you share the information with your OB/GYN and, ultimately, with your child's pediatrician, so they can better care for both you and your child. We also encourage you to share this information with your future child in an age appropriate way. 

Eggs are shipped to fertility clinics internationally in accordance with local regulations. Please call us to check the availability of shipping to your clinic. Please consult with your physician regarding any medical indication that could prohibit you from pursuing donor egg treatment. 


It is free to enroll and to register with us. We understand that moving forward with donor egg is a big decision emotionally and financially, and we would like to relieve you from unnecessary stress. You are not under any pressure or commitment.  If you select a donor from our database, we will then send you contracts and wiring instructions to process your payment.

Donor egg treatment is composed of three primary components. First is the fee paid to the donor for her time and inconvenience, as well as the expense associated with her eligibility pre-screening. Second is the cost of the donor's IVF cycle and associated medication to retrieve and freeze her eggs. Third is the cost of the recipient's cycle to get her ready for the eggs to be transferred into her uterus. These costs are used to create the package price of our single cycle and assured refund plans. Egg lots alone are $14,500 plus shipping. Our eggs are typically discounted in our packages.

Payment is expected within 5 business days of donor selection. Information on how to make payment will be sent to you via e-mail shortly after your donor selection has been received by us.

Donor Egg Bank USA does not participate with insurance plans. We have tried to reasonably price our frozen donor egg treatment cycles, and in many cases, Donor Egg Bank USA's price will save you more money than if you had pursued treatment using your benefits.

Yes, donors are fully screened in accordance with FDA and Health Canada guidelines prior to their donation. All aspects of their donation cycle, including stimulation medication, are included in the cost of the financial plans unless otherwise stated. 

No. We estimate recipient medication costs to be between $400 and $1200 and are often covered by insurance.

No. The plans include the cost of an egg lot that ranges in size from 5 to 8, with the average size being 6 eggs. While in the donor’s profile you can see how many eggs are available for selection.

Assured Refund Plan™:

The Assured Refund Plan is offered at clinics who have contracted with us to participate in our package plans that bundle eggs and physician services together. For a full listing of these clinics, please visit our locations page. If your physician is not contracted, please have them contact us at 

Yes, if you do not deliver a live born baby within the six cycle attempts, you will be given a 100% refund. We require medical documentation of pregnancy loss. 

The Assured Refund Plan requires medical approval to participate in the financial 100% money back guarantee. 95 % of applicants are accepted into the plan.

One of the requirements is for each applicant to have a mock or pilot cycle to verify the uterine lining on exogenous estrogen.  Those applicants who fulfill the requirement of a mock cycle are considered for full acceptance. One of the benefits of using frozen eggs is that a mock cycle can be combined with an actual cycle when the purpose of the mock cycle is to check the lining. This can save both time and money. 

When our medical reviewer determines you to be otherwise eligible for the plan but information regarding the uterine lining is unavailable, you will be accepted as Assured Refund Contingent. If you are considered Contingent and your lining does not meet the 8 mm minimum required for the program during your actual egg bank cycle, your cycle would be converted to a single cycle. Please discuss this option with your physician. 

No. For each negative cycle, a cycle review is completed before the next cycle is authorized. The cycle review is done internally, is quick and is routine. While it does not happen frequently, additional information may be requested prior to the authorization of the next cycle. It could also occur that the next cycle is not authorized because of concerns that there may be unresolved reasons for lack of success. In the event that a cycle is not authorized, a full refund will be provided. 


Each year our partnering practices receive thousands of donor applications and are highly selective in who is chosen to be a donor. After passing the initial screening, each donor undergoes a more intensive medical, genetic and psychological screening process before she can be deemed eligible for egg donation. Less than 10% of the applicants will qualify to become a donor as most applicants are screened out by the information they provide in their initial application. 

Yes, genetic screening is performed on every donor to help identify and reduce potential risks to offspring conceived through our egg donation program. Genetic screening is performed for all disorders that are recommended by the American College of Medical Genetics and Genomics (ACMG) and most of our donors have had an expanded genetic carrier screening panel. The specific tests performed differ among individual donors because genetic testing changes over time. Therefore, Donor Egg Bank USA sends a copy of a donor’s genetic test results to your fertility practice at the time of a match so that the donor’s results can be reviewed in detail by your doctor. We strongly recommend that the recipient and treating physician discuss the donor’s genetic screening results prior to shipment of a donor’s eggs to determine that this egg donor’s genetic screening results are suitable for your reproductive plans.  

All egg donors are required to complete a battery of pre-screening, as well as, a written and face-to-face mental health assessment. As they don't know what criteria will make them selectable, they are less likely to be evasive. Therefore, we believe that most donors are straightforward in their answers and have been truthful in their responses.  However, we have not independently verified the donor's profile. 

Yes, the egg donor was fully pre-screened in accordance with FDA and Health Canada guidelines prior to her cycle. You can have peace of mind that all of the eggs available to you meet FDA and Health Canada guidelines. 

A “first time” egg donor is a woman who has never donated her eggs before. A "repeat" egg donor has an established record in which her eggs and/or the resulting embryo quality has had favorable results. The vast majority of repeat donors have been successful in achieving a pregnancy. However, it is important to remember that every successful repeat donor was at one time a first time donor. 


Yes, we are maintaining regular business hours for our clients. We will provide updates on our website if anything changes with our operating hours. 

Currently Donor Egg Bank USA will continue shipping orders based on individual clinic guidelines.  We are in communication with all of our clinic partners to determine shipping eligibility at each.

Yes, we can provide you with a temporary shipping hold at no additional charge if your clinic has delayed or suspended care until further notice.

This varies by donation facility location. Many donors had already begun their donation cycle prior to the escalation of the COVID-19 pandemic. The donors will complete their donation under close supervision of a physician. Donation facilities are following recommendations put forth by the AATB Physician’s Council which requires a deferral for symptoms, risk factors, or exposure associated with COVID-19. Some donation facilities have suspended donation cycles to comply with local, regional, or state requirements.  

If you have already completed your transaction and are awaiting shipping of an egg lot, we will hold shipping for you at no additional charge until your clinic is ready to receive it.

No, we have a strong supply of donors.  However, with retrievals slowing at many of our partner practices, we anticipate that current donors on the website may not be replenished and we recommend selections be made should you find a donor you like.

Donor Egg Bank USA is continuing to accept payment for your financial plan. Once your clinic resumes all operations, your egg lot will be in priority queue for shipping.

Donor Egg Bank USA encourages you to review your contract for cancellation and refund terms.

After you’ve made payment and submitted your agreements, we would be happy to hold shipping at no additional charge until your clinic is ready to receive it. 

All oocytes that are frozen within the Donor Egg Bank USA network are frozen and stored in an FDA approved device. These approved devices are considered as closed and protected from viral and bacterial disease transmission. What that means is that regardless of what is happening in the outside environment these oocytes are protected. They are protected and in a state of suspended animation metabolically where they can be stored for a very long time.  In these times of viral transmission concern, the oocytes are in a very safe and protected environment ready to be warmed and available to help you meet your dream of building a family.

Medical Treatment and Egg Quality:

Many of our clients tell us about their journey with infertility and question why this treatment will work when others have failed. There are two primary indications for Egg Donation Treatment. They are age and ovarian reserve. 

Age: As a woman increases in age, her eggs age as well. Women will experience a significant decline in fertility starting in their mid-30's. The decline becomes more pronounced as a woman reaches her 40's with a near zero pregnancy rate utilizing her own eggs by age 45. 

Ovarian Reserve: Decreased ovarian function can occur in younger women and in severe cases complete ovarian failure (menopause) can occur in women under the age of 40. 

Eggs are not graded but are deemed either mature or not mature. You will only receive mature eggs from Donor Egg Bank USA. Your embryologist can ultimately grade resulting embryo quality.  The quality of the sperm used at fertilization also plays a major factor in the overall quality of an embryo. 

Once your pre-screening is complete and you are matched with a donor, we estimate 4 weeks to complete your cycle. This is much faster than a traditional egg donation treatment, which can take more than 6 months to complete as the egg donor needs to be pre-screened and then the recipient and donor’s cycles need to be synchronized. 

You should contact the medical professional (i.e. physician, nurse, etc.) who is responsible for your medical care. Donor Egg Bank USA is not a healthcare provider. 

Yes, we work with many clients who require donor sperm, a gestational carrier, or both. Of course, the fees for these additional services are not included in our package plans and may be charged to you by your physician.  We recommend the use of our California Cryobank sperm for gamete matching. 

Medically, the donor's blood type does not influence your chances of pregnancy. Clients who choose not to disclose the genetic origin to their children may want to choose a blood type that complements the female or male partner.


After receiving your contracts and payment, we will send an authorization to the donation facility to ship the eggs. Our eggs ship overnight priority delivery the next day.  Once the donor's eggs ship, we do not provide refunds. 

We give the embryology team at the laboratory up to 2 weeks to initiate shipment. Since your shipment is precious cargo, we want the lab to have adequate time to carefully prepare and package the eggs. Once the shipment is initiated, the eggs are sent priority overnight. We will send you a confirmation email once the eggs have arrived at your facility. 


Through our sister company, Cord Blood Registry (CBR), we’re proud to provide cord blood and cord tissue processing and one year of storage (a $2,840 value) to Donor Egg Bank USA clients. This is an extra benefit included in your plan at no extra cost.

Once your fertility practice reports your pregnancy, a member of the CBR team will reach out to you on the next steps. You may also call a CBR Newborn Stem Cell Educator at 888.280.8375.

You may choose to keep your information private in our updated agreements. If your agreement predates our update, we will check with you prior to sharing your information with CBR. You can change your election at any time by alerting your case manager.

Your baby’s umbilical cord is made of tissue and contains a small amount of blood. Cord blood and cord tissue, collectively known as newborn stem cells, are sources of two different types of powerful stem cells. 

Expectant families have the option to have these cells cryogenically frozen for future potential use, also known as family banking. Having these powerful cells preserved could mean more potential medical options for your family in the future. Fortunately, the process is fast, easy, and noninvasive.

Not only is cord blood used to help treat over 80 conditions of the blood and immune system today (including leukemia and sickle cell anemia), more than 300 clinical trials have been initiated studying newborn stem cells in the area of regenerative medicine.1 

What conditions have scientists studied? 

  • Neurological conditions like autism and cerebral palsy
  • Cardiovascular conditions like hypoplastic left heart syndrome
  • Age-related conditions like Parkinson’s, Alzheimer’s, and stroke 
Banking your child’s stem cells at birth not only helps you keep more treatment options open in the future, it ensures that you’ll be saving the most pristine cells you can for your child.

References: 1. Verter, F., Couto, P. S., & Bersenev, A. (2018). A dozen years of clinical trials performing advanced cell therapy with perinatal cells. Future Science OA, 4(10). doi: 10.4155/fsoa-2018-0085

Cord Blood Registry® (CBR®) is the world’s largest and most experienced newborn stem cell company. Since 1992, families have entrusted CBR to store more than 900,000 cord blood and cord tissue samples. 

Your baby’s stem cells are genetically unique. Transplant medicine requires that the stem cell source is a closely matched individual, like a sibling. Regenerative medicine investigations typically involve using a person’s own cells or those of a closely matched relative.  

Being donor-conceived, your child will only have access to relatives on your side of the family, if he or she ever needs access to stem cells. By banking your newborn’s stem cells, you ensure that you have perfectly matched cells saved for your child (and possibly for other family members, too).

Yes! Both options can be right for your family, and we have the tools to help make it possible.

You’ll need to take a few simple steps to get ready: 

  1. Call 888.280.8375 to join CBR
  2. Complete your paperwork
  3. We’ll send your collection kit
  4. Notify your healthcare provider of your birth plan
  5. Pack your collection kit for the big day 
That’s it!